Frequently Asked Questions

FAQ - Top 4 Questions

Our Top Four

All our underlay are supported by a lifetime of the new carpet guarantee. This represents the confidence we have in the quality, workmanship, and long term performance of our products.

Yes, OEM Service Offered, Design Service Offered, Buyer Label Offered

For distributors who order FCL, you can expect a ready to ship timeframe of 7-10 days on average. For general consumer orders, we dispatch from inventory within 24 hours of receiving an order.

Question Mark

Consumer top 6 most FAQ

Our Top Six

The R-Value (NZ) or TOG Value (UK) is the building industry term for thermal resistance and used in describing the effectiveness of insulating material and in analysis of heat flow across assemblies (such as walls, floors, roofs, and windows) under steady state conditions

All our products are independently tested by laboratories in New Zealand and abroad. All our floor covering solutions must be superior in performance prior to release.

Carpet underlay plays a critical role in your carpet’s performance, long term appearance retention, and comfort. Choosing the wrong carpet underlay can be very expensive

Our underlay can be used on underfloor heating with the temperature exceeding no more than 40°C and a TOG value of 2.5 or lower. Please note that the thicker and denser the underlay, the less effective your underfloor heating will be. It is recommended that you consult a heating systems engineer, heating system manufacturer or their representative to ensure that the carpet and underlay combined TOG value is suitable for your system of choice.

No, as this would comprise the performance of your new carpet and may void your warranty as carpet manufacturers state that their carpet must be installed to a specific standard. In New Zealand this is AS/NZS standard 2455.1:2007

Our performance ranges maintain their thickness for much longer, reducing the effects of wear and tear, delamination and periodic re stretching that can be needed with other underlay.